FREQUENTLY ASKED QUESTIONS
What type of artwork is available for purchase?
My artwork is available as limited-edition prints and as open-edition prints.
What does "limited-edition" mean?
Limited-edition means that each artwork is available in a set number of prints. Once the edition sells out, no more prints of that piece will be made. Each print is accompanied by a Certificate of Authorization, ensuring authenticity and uniqueness.
What does "open-edition" mean?
Open-edition means that each artwork is available for unlimited prints.
Where are the prints printed?
Limited-edition prints are printed in my studio under my supervision. Open-edition prints are printed by Prodigi, a global printing company located in the US and Great Britain.
How do I place an order?
To place an order, browse the available artwork in the Store, select the piece you wish to purchase, and click “Add to Cart.” Click on the cart icon on the far right of the main menu at the top of the page. Follow the prompts to complete the checkout process. If you need any assistance, feel free to contact customer support.
4. What payment methods do you accept?
I accept all major credit cards, PayPal, and other popular online payment methods. Payments are processed securely to protect your personal and financial information.
Do you offer international shipping?
Yes, I ship internationally. Shipping costs and times will vary depending on your location. You can review your shipping options at checkout.
How is the artwork packaged for delivery?
All prints are carefully rolled in protective tubes to ensure they arrive in pristine condition. Depending on the size and material, framed prints will be shipped flat.
How do I best care for my print?
When removing your print from the shipping tube, locate the tape and gently peel it away from the kraft paper. Avoid tearing the paper or damaging the print. Don’t use utility knives or sharp tools. Don’t attempt to remove the print before the tape is fully removed.
Unroll the print and lay it onto a clean, flat surface. Place a heavy object on each corner as you unroll to help flatten curled edges.
I recommend storing your print flat, using acid-free archival paper or plastic. For long-term care and display, consult a professional framer for the best preservation solutions.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to follow its journey to your home.
What should I do if my artwork arrives damaged?
If your print arrives damaged, please contact me within seven days of receiving your order. I will ask for photos of the damage and work with you to arrange a replacement or refund.
Are the prints framed?
Most prints are sold unframed unless specified otherwise in the product description. This lets you choose framing that best suits your space and personal style. However, I can recommend framing options if needed. Any frames are ones that I’ve selected for their aesthetic connection to the artwork.
What are Special Prints?
A Special Print is a unique and exclusive offering featuring a distinctive configuration of my work. Typically large in scale, these prints are crafted using special materials and framing techniques, elevating them into true collector’s pieces. Each Special Print is a one-of-a-kind edition, limited to just one, making it a rare and extraordinary addition to any collection. With its exceptional craftsmanship and scale, a Special Print represents the pinnacle of artistic expression, designed for those seeking something singular and unforgettable.
How long will it take for my order to arrive?
Shipping times vary depending on your location. Most orders within the U.S. arrive within 5-10 business days. International orders may take longer, typically 5-15 business days. Once your order ships, you'll receive updates and tracking information.
Do you offer returns or exchanges?
If your artwork arrives damaged or incorrect, I will gladly replace it. Please contact me with any concerns, and I will work to resolve the issue.
Can I request a custom artwork or commission?
At this time, I do not offer custom artwork or commissions. However, I continually update the site with new limited-edition and open edition prints, so please check back for new pieces that might resonate with you. You can also subscribe to my newsletter, where I will announce new and upcoming work.
Are the colors in the print exactly like the images on the website?
I make every effort to ensure that the colors on the website are as accurate as possible. However, colors may vary slightly due to differences in monitor displays and print processes. The prints themselves are created using high-quality inks to ensure vibrancy and longevity.
How do I care for my print?
For best preservation, frame your print under UV-protective glass and avoid hanging it in direct sunlight. Keep your print in a cool, dry environment to ensure it remains vibrant for years to come.
Can I visit your studio in person?
My studio is not open to the public because it is part of my Zen temple and dedicated to a contemplative practice. However, you can experience my work through the online store and explore my writings and teachings through the blog.
If you have any further questions, please don't hesitate to email me. I’m happy to assist you with your order and ensure you have a peaceful and enjoyable experience.